Welcome to Bitola and Feniks Cup!

Approximately 50 volunteers are working to ensure our event as safe and secure as possible. By taking part of the content in this document, you can help prevent incidents and be prepared in case something happens. We want you to be aware and pay attention to what ́s happening around you and act, react or report to our official crew if anything happens. We will have patrolling security staff at every playing field area. At the hostels our security staff will be patrolling at evenings and the tournament hosts are always available around the clock.

Should anything happen please notify the nearest member from the Feniks Cup crew, who all have been trained in how to act.

SECURITY

Feniks Cup is the event where sport and culture have a place to meet. Participants from all over the world and, will play handball and hang out at several locations in the city.

We must help each other to feel safe and comfortable in the meeting with each other. This goes for everyone, as participants, audience or resident. We want our visitors to have fun together, take care of and respect each other. As an example, we therefore have zero tolerance for sexual harassment or abuse and all our crew members must be observant and directly act on suspicion. If all participants and leaders help prevent this by informing and be found, we will all have a safer experience.

AT THE PLAYING FIELDS

Team leaders, coaches and players are expected to follow the regulations for the tournament. Feniks Cup is played by the rules of International Handball Federation rules and the Macedonian Handball Federation regulations. In addition to the regulations, we urge everyone to use fair play both on and off the playing fields.

Fellow travellers, parents and spectators should take into consideration to that there are children or young people who are playing. The referees are humans and can make mistakes, please remember that everyone is trying to do their best. The club is responsible for their own supporters and we want everyone to cheer at all the teams. We do not tolerate improper or unsportsmanlike behaviour, neither to the referees, children nor the young people or to leaders or parents.

INJURIES DURING MATCHES

At each playing field area, there will be health staff. They are there to help with minor injuries. In case of fractures or other serious injuries ambulance or other transport to hospital will be arranged.

FIRE SAFETY

There may be different rules depending on which hostel / hotel your team stays at. It ́s the individual's responsibility to be informed of the local fire regulations. In general following rules will be applied at all the venues:

• Smoking is prohibited indoors.

• It is prohibited to prepare food or other refreshments in the rooms and corridors.

• It is prohibited to hang combustible materials in the corridors and hallways. No furniture may be removed from the rooms.

• The doors between corridors and stairways must always be kept closed.

• Make sure that you know where all the exits are and memorize how to get to the closest ones. Also locate where extinguishers and fire alarms are.

IF A FIRE STARTS

Always try to save people that are in danger, but do not put yourself at risk. Get outside as fast as you can. Remember that toxic smoke always rises upward. Therefore, you must down under the smoke, down at the floor where it ́s easier to see and breathe. Never enter smoke-filled stairwells. If you approach a closed door, do not open it without first finding out if there is a fire on the other side. If you touch the door and it is hot the fire is probably on the other side.

• Close all doors behind you. A closed door prevents fire from spreading quickly, and gains time. Go to the assembly point.

• Warn everyone threatened by the fire, so that they can get to safety.

• Alert the emergency services by calling 112. Inform the emergency services when they arrive.

• Extinguish the fire if you think you can handle it. Use a fire extinguisher and aim for the base of the fire, not the flames.

IF SOMEONE GETS SICK

There are many different types of disease. For mild illnesses such as a fever, there is non-prescription medicine (OTC) available at the nearest drug store. For more severe symptoms, which require some form of care, contact your host for reference to the nearest health centre.

STOMACH ILLNESS

If you suspect any kind of stomach flu in your team, follow these routines:

• Report to your host what happened. He or she has a procedure to follow then.

• Separate the sick from the healthy in different rooms as far as possible.

• The patient must pay extra attention to their hand hygiene (not share a towel with anyone else).

• The patient cannot help himself with food at the self-served canteens. Not until 48 hours after the symptoms have disappeared.

• Make sure the patient gets the care they needed.

• Those who help the sick must follow the hygiene procedures (see below).

HYGIENE PROCEDURES

Anyone who takes care of the sick must pay extra attention to their hand hygiene. Hands must be washed with soap and water and dried on paper or towel after contact with the sick person.

GOOD TO KNOW

PASSPORTS AND TRAVEL DOCUMENTS

• Take a photocopy of everyones passport and your travel documents, then store them in a different place than the originals.

AT THE HOSTEL

• Do not leave any valuables in the dormitory.

• Make sure all windows and doors are locked when you leave the room.

• Always pay attention. If you see something suspicious or worrying, contact the hosts.

IN THE CITY

• Handle valuables discreetly. Do not carry large amounts of cash. Do not keep all your money in one place.

• Be especially aware when in big crowds.

• Do not put any valuables in an external pocket of your jacket.

• If you have a backpack, wear it on your stomach if you can.

• Use a belly bag or similar.

IF YOU ARE HIT BY THEFT

• If you are being robbed - shout or scream!

• Contact the nearest staff member and tell him or her what has happened. Our staff members will help you to file a police report and take action.

INSURANCE AND LIABILITY

Each team leader must ensure that all participants are insured both on and off the field. Feniks Cup has no collective insurance against injuries, illness, theft or damage and cannot be held responsible if something like this happens.